Terms & Conditions

Part One: Membership Overview and Benefits

1. Welcome to Powered By Mynt 

 We are delighted to welcome you to Powered By Mynt Pty Ltd (ACN 688 274 151) (“Powered By Mynt”, “Mynt”, “we”, “us”, “our”). By purchasing and activating a Powered By Mynt membership, the member agrees to be bound by the following terms and conditions. 

 This document sets out the terms governing the membership, the services provided and the obligations of the member. 

2. Membership Activation and Scope  

2.1 Commencement of Benefits 

Membership benefits commence upon: 

  • Registration of the membership contract; and 

  • Confirmation of full payment. 

2.2 Nominated Vehicle 

The membership applies exclusively to the vehicle nominated at the time of registration. All services and benefits are restricted to that vehicle and are not transferable unless expressly authorised in writing by Mynt. 

3. Member Benefits  

An active membership entitles the member to the following services and privileges: 

  • Unlimited requests for eligible minor cosmetic repairs, subject to the terms, limitations and exclusions set out in this agreement.*   

  • Priority access to repair scheduling.   

  • Member-exclusive promotions and special events.   

  • Multi-channel booking access via the website, customer service line, or email.   

  • Mobile cosmetic repairs, subject to eligibility and safe working conditions.   

  • Trade-rate access for non-covered repairs following a technician assessment (meaning discounted pricing for services not included in your membership).   

  • Extended trade rates for immediate family and nominated friends. 

 Mynt reserves the right to amend, vary, or withdraw any benefit at its sole discretion with reasonable notice. 

 *“Unlimited” refers to how many requests you can make—not unlimited free services. Some repairs may incur a fee depending on your membership tier. See Section 8.3 for details. 

 Details of individual membership tiers, inclusions and applicable fees are provided at the time of purchase or can be requested from Powered By Mynt.  

Eligibility and limits for extended trade rates are determined by Powered By Mynt at its discretion.

 

4. Membership Term, Renewal and Cancellation 

4.1 Term Length and Renewal 
Your membership term depends on the package you purchased. Before it ends, we may offer you a chance to renew. Renewal depends on: 

  • Our approval, 

  • A pre-renewal inspection (if required) and 

  • Payment of the current renewal fee. 

If auto-renewal is available, you can opt out by letting us know before the renewal date. 

We may send renewal reminders, but it's your responsibility to renew on time to keep your benefits active. 

4.2 Cancelling Your Membership 
You can cancel within 7 days of purchase as long as no services have been used. If you use any benefits during this time, you waive your right to a refund. 

After activation, memberships are non-refundable and cannot be cancelled—unless required by Australian Consumer Law. 

5. Vehicle Changes and Transfers 

5.1 Replacing Your Vehicle 
If you sell or replace your nominated vehicle, we may allow a one-time transfer of your membership to the new vehicle—if: 

  • The replacement vehicle is the same age or newer than the original, 

  • It meets our eligibility criteria, 

  • It passes our inspection, 

  • It remains in your name (not transferred to someone else) and 

  • You provide proof that the original vehicle has been sold or transferred. 

Only one vehicle change is allowed per membership term. Our eligibility criteria are available on request. 

5.2 Ownership Changes 
Memberships can’t be transferred to another person, business, or organisation under any circumstance. This includes sales, gifts, inheritance, or business deals. 

If you sell your vehicle to someone else—even a family member—the membership ends immediately. 

This doesn’t affect your ability to transfer the membership to a replacement vehicle you personally own, as outlined in Section 5.1. 

 

6. Member Responsibilities 

As a member, you agree to: 

  • Keep your nominated vehicle in roadworthy and presentable condition. 

  • Maintain the vehicle’s original condition (no aftermarket wheels, repainted panels, wraps, or paint protection films). 

  • Keep your contact and vehicle details up to date. 

  • Follow reasonable instructions from Mynt staff. 

  • Ensure your chosen repair location meets the safety and access requirements (see Section 8.1). 

7. Privacy and Communication 

By joining, you consent to the use of your personal and vehicle information as outlined in our Privacy Policy. Phone calls may be recorded for training and quality purposes. 

8. Repairs and Service 

8.1 Repair Location Requirements 
Repairs are done by mobile technicians in eligible service areas. It’s your responsibility to provide a safe, compliant location with: 

  • Power outlet within 20 metres, 

  • A driveway, carport, or garage with enough access, 

  • At least 3 metres of clear space around the repair area. 

Repairs cannot be done in: 

  • Underground or body corporate car parks, 

  • On-street or public parking areas, 

  • Wash bays or shared-use areas. 

If the location is unsuitable, a $220 + GST call-out fee applies and the repair won’t proceed. No refunds are provided if a suitable site can't be arranged. 

8.2 How to Request a Repair 
To submit a request, you’ll need to provide: 

  • Clear photos of the damage in natural lighting, 

  • A description of the damage, 

  • Your membership and vehicle details. 

Requests can be made via our website, email, or phone. A waiting period may apply (see your membership details). 

8.3 Assessment and Quote 
Each request is reviewed by our team. We may: 

  • Decline requests that aren’t eligible, 

  • Request an in-person inspection, 

  • Refuse service if this agreement is breached, 

  • Terminate a membership if there is ongoing abuse, aggression, or misconduct. 

During busy periods (like mid-December to mid-January), wait times may increase. 

Quotes are valid for 30 days. Repair fees (typically $0 or $49) may change with notice. 

8.4 Accepting a Repair 
A repair contract is created when you accept a quote (verbally or in writing). No work will be done until that happens. 

Some plans include free repairs, while others require payment per repair—check your plan or contact us to confirm. Where a fee applies, it must be paid before the repair starts. 

Repairs happen during business hours unless agreed otherwise. If the location is no longer suitable, we may cancel or reschedule, even if you accepted a quote. 

8.5 Extra Damage on the Day 
Repairs are based on the photos and information you provide when booking. Extra damage not disclosed ahead of time: 

  • Might not be repairable on the day, 

  • May require a separate fee, 

  • Must be submitted at least 48 hours before the appointment. 

If we can’t proceed due to unapproved extra damage, a call-out fee may apply and a new booking will be required. 

9. What’s Covered (and What’s Not) 

9.1 What’s Included 
Repairs are limited to specific types of minor cosmetic damage, including: 

  • Light scratches (not past the clear coat) on vertical panels, 

  • Bumper scuffs (painted plastic only, up to 50cm long, 2cm deep), 

  • Deep scratches on painted metal panels (up to 10cm, no bare metal), 

  • Dents without paint damage (up to 5cm, vertical panels only), 

  • Alloy wheel scuffs (painted wheels only; excludes specialty finishes), 

  • Stone chips (up to 20 per panel, 3mm max), 

  • Painted side mirror housings (excludes glass and special finishes), 

  • Painted plastic body kits (up to 60cm long, OEM only). 

Note: Tailgates with windows on hatchbacks/SUVs count as vertical panels and are eligible. 

9.2 What’s Excluded 
The following are not covered: 

  • Structural damage, 

  • Aftermarket parts or accessories, 

  • Glass, trim, or non-painted surfaces, 

  • Rust, hail, bird/bat droppings, sap, concrete, etc., 

  • Custom/specialty paints or textured plastics, 

  • Damage that existed before activation, 

  • Horizontal panels (roofs, bonnets, boot lids, etc.), 

  • Tailgates without windows, 

  • Internal damage or anything related to insurance claims, 

  • Panels with wraps, graphics, or paint protection film, 

  • Multi-panel repairs or blending. 

Tailgates with integrated windows (e.g. on hatchbacks or SUVs) are included. Tailgates on utes or vans (without windows) are excluded. 

10. Warranties and Guarantees 

10.1 Your Rights 
Your rights under Australian Consumer Law (ACL) remain unaffected. 

10.2 Our Warranty 
We guarantee our workmanship for as long as you own the nominated vehicle. 
Stone chip repairs are guaranteed for 12 months or until you sell the vehicle, whichever comes first. 

If a fault is due to our work, we’ll fix it at no cost. However: 

  • You must let us assess the issue, 

  • We don’t reimburse costs from third-party repairs, 

  • We don’t cover incidental expenses (e.g. time off work, transport). 

10.3 Warranty Doesn’t Cover 

  • Normal wear and tear, 

  • Environmental damage, 

  • Repairs by others, 

  • Any drop in resale value, 

  • Additional damage to a previously repaired area. 

11. General Terms 

11.1 No Refunds for Unused Memberships 
Not using your membership doesn’t entitle you to a refund or discount. 

11.2 Changes to These Terms 
We may update these terms. Changes take effect 7 days after being posted at poweredbymynt.com.au/terms-conditions. Ongoing use of the membership means you accept the updated terms. 

11.3 Governing Law 
These terms are governed by the laws of New South Wales, Australia. 

11.4 If Part of This Is Invalid 
If one part of this agreement is unenforceable, the rest still applies. 

  

12. Glossary of Terms 

  • Agreement - These terms and conditions. 

  • Approved Communication Method - Any official way we contact you (email, phone, SMS, etc.). 

  • Business Hours - Typically 9am-5pm, Mon-Fri (excluding public holidays). 

  • Call-Out Fee - Fee charged if we can’t complete a repair due to access or safety issues. 

  • Cooling-Off Period - 7 days from sign-up to cancel (if unused). 

  • Eligible Damage - Meets all coverage criteria under your plan. 

  • Horizontal Panel - Flat surfaces like bonnets, roofs, etc. 

  • Member - The person who holds the membership. 

  • Membership - The services and benefits you get under this agreement. 

  • Membership Contract - The document outlining your specific plan. 

  • Minor Cosmetic Repair - Non-structural repairs done without removing parts. 

  • Mynt - Powered By Mynt Pty Ltd (ACN 688 274 151). 

  • Nominated Vehicle - The car registered under your membership. 

  • Repair Contract - Agreement formed when you accept a quote. 

  • Repair Fee - Cost for services not fully covered. 

  • Repair Location - Approved site where work is done. 

  • Repair Quote - Price estimate based on assessment. 

  • Service Area - The areas where we operate (ask us to check). 

  • Statutory Warranty - Your rights under Australian law. 

  • Tailgate - Rear panel with a window that opens upward (e.g. SUV or hatchback). 

  • Technician Assessment - Review by a Mynt technician. 

  • Vertical Panel - Doors, side panels, tailgates with windows. 

  • Waiting Period - Time after sign-up before repairs can start. 

Part Two: Accessing Repair Services

Requesting a Repair 

  • Before requesting a repair under your Mynt Club membership, a Waiting Period may apply depending on the terms of your specific membership. Ensure this period has passed before making a request. 

  • To request a repair, take clear photos of each area of damage on your Nominated Vehicle and submit them along with your membership details. 

  • Photos and details can be submitted online via Mynt Club’s website. 

  • Alternatively, submissions can be made by emailing Mynt Club. 

  • If necessary, you may also contact Mynt Club via the provided national phone number to complete your request. 

Assessment and Quotation Process 

  • Each repair request is evaluated individually, and Mynt Club retains full discretion over whether to offer a Repair Quote.  

  • We may decline to provide a Repair Quote if the damage does not qualify as a Minor Cosmetic Repair, if there is structural damage, or if you are in breach of the Membership Agreement. 

  • Repair Quotes are based on the pricing and service details available on the Mynt Club website at the time of your request. 

  • In some cases, we may provide quotes for non-cosmetic repairs, which may require an in-person inspection by a Mynt Club technician. 

  • Mynt Club's repair pricing is subject to change. Our technicians will assess the damage and provide a Repair Quote based on current rates and specifications. 

  • Mynt Club aims to process repair requests promptly within 17 days, though this timeframe may be extended during peak periods, such as from December 15th to January 15th. 

Repair Contract 

  • A Repair Contract is formed once you accept the Repair Quote and agree to pay the Repair Fee as per your membership agreement. 

  • Mynt Club is under no obligation to perform repairs until a Repair Contract is in place. 

  • Each Repair Contract is independent of any previous contracts or your general Membership Agreement. 

  • Payment for the Repair Fee must be made by credit or debit card upon completion of the agreed repair. 

Conducting the Repair 

  • Repairs will be scheduled at a mutually agreed time and location within the Service Area during standard business hours. 

  • Repairs may be performed on the same day as your request, provided your vehicle is within the Service Area and the workspace is suitable. 

  • Mynt Club is not obligated to perform repairs if the vehicle is outside the Service Area or if a suitable workspace is unavailable, even after a Repair Quote has been accepted. 

 

Repair Parameters 

  • Surface Scratches (Paint Correction): Professional cutting compounds and processes will be used to repair surface scratches on the entire vehicle that have not cut through the clear coat. 

  • Bumper Bar Scratches: Repair of one scratch or scrape up to 60cm in size and 2cm in depth, excluding non-painted textured plastic or metal bumper bars and structural damage. 

  • Deep Scratches and Dents: Repair of a single scratch or dent on a vertical painted metal panel, with damage larger than 3mm and less than 10cm in diameter and 1cm in depth. Damage must be on a single panel. 

  • Body Pressure Dents: Repair of one pressure dent up to 10cm in diameter on flat metal panels without paint damage.  

  • Alloy Wheel Scrapes: Repair and respray of one alloy wheel scratch, excluding mirror-finished, machine-finished, chrome, and high-polish wheels, as well as damage to pinstripes or deep gouges. Repairs include damaged area repair, colour matching, and blending. If Mynt has concerns about the tyre's integrity, we may request a tyre replacement before proceeding with the repair. 

  • Cosmetic Touch-Ups: Repair up to 20 stone chips, each up to 3 mm in diameter, by colour matching, filling, and sealing to prevent corrosion. (Note that some damage may still be visible after repair) 

  • Side Mirror Scratches: Repair and respray of scratches on the side mirror casing, excluding chrome and machined alloy finishes. 

  • Body Kit Scratches: Repair of one scratch or scrape up to 60cm on plastic spoilers, side skirts, and bumper strips. 

Exclusions from Minor Cosmetic Repairs 

  • Replacement of stickers, decals, specialized paintwork, and body wraps. 

  • Damage that exceeds the stated repair parameters. 

  • Non-OEM replacement parts and repairs of rust or hail damage. 

  • Structural damage or repairs requiring workshop conditions. 

  • Repair of any car with matte, satin or specialised paints. 

  • Coverage does not include pre-existing damage before joining Mynt, replacement parts, chrome and high polished alloy wheels, structural damage, style line dents, non-painted textured plastic. 

Repair Warranty 

  • Statutory Warranties: Mynt acknowledges that certain consumer protection laws imply non-excludable warranties into contracts. 

  • Mynt Warranty: Mynt warrants that all repairs will be free from defect or faulty workmanship for the period of your ownership. Mynt will correct defects once a warranty claim has been submitted and accessed. You are responsible for any costs associated with warranty claims.  

Limitations on Warranty: 

  • Mynt’s warranty does not cover: 

  • Loss of vehicle value, time, use, or any consequential damages. 

  • Damage due to normal wear and tear, aging, or exposure to the elements. 

  • Further damage to repaired areas due to ongoing wear or external factor 

  • Workmanship by third parties. 

Part Three: General Terms

Amendments to the Terms & Conditions 

  • Mynt Club reserves the right to amend these Terms & Conditions periodically, affecting Membership Benefits, services, and pricing. 

  • Changes will be designed to enhance your membership experience, potentially adding new services or incorporating improved technologies. 

  • Updates will be published on the Mynt website, and changes will take effect seven days after publication. 

  • You are responsible for reviewing the updated Terms and Conditions before requesting a repair service, and your request implies acceptance of any changes. 

. 

Legal Jurisdiction: These Terms & Conditions are governed by the laws of the State of NSW and the Commonwealth of Australia, with disputes to be resolved in New South Wales courts. 

Validity: If any provision is found to be invalid, it may be modified or removed without affecting the validity of the remaining terms. 

This document ensures that all essential terms are clearly presented and that your rights and obligations as a Mynt Club member are fully outlined. Please contact Mynt Club if you have any questions or need further clarification. Welcome to the Mynt Club! 

 

March 2025